SHIPPING & RETURNS

Shipping Policy

What is an ‘In Stock’ item?
In-stock items are in our warehouse, ready for checking and dispatch – we usually dispatch these the same day. ‘Online Exclusive’  are sent directly from our supplier.

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Standard vs Express Shipping
Order before 2pm on weekdays; our express shipping method fast-tracks your order to the top of our queue, meaning we check, dispatch and send your order – usually on the same day.

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Dispatch Service
We dispatch orders Monday to Friday, excluding weekends and bank holidays.

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Customisations and Upgrades
Please allow an extra 1-2 working days for our team to perform any upgrades and perform our quality assurance testing.

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Tracking Information
If you select priority shipping, your tracking link is sent to you as we dispatch your order. Complete tracking information, including your estimated delivery date, should show by the following day.

We use DPD and Parcel Force for orders in the UK and DHL for orders to Europe. We reserve the right to amend these services as necessary. Laptop Station is not responsible for any Customs and Excise.

Acceptance of Order
We will email you an order confirmation once we’ve received your order. We will accept your order when we send a dispatch email; your statutory rights are effective from this date.

Reporting Problems with Delivery
If you have any problems once you’ve received your order from us or need to report any damage, please take photos of your order and all associated packaging and send them to our customer service email. If your item arrives damaged please ensure you notify us within two days of receipt of goods.